Customer service

Besides our full-range portfolio of printing inks for best packaging solutions, we are offering comprehensive services with ink safety as our guiding principle – worldwide and with a direct face to our customers. At Siegwerk, we classify our services into technical support, consultancy as well as training. Our technical support ranges from ink development and performance optimization over short-term troubleshooting to packaging development support. On the other hand, we are offering on-site consultancy as well as in-depth regulatory and ink safety support. The launch of Siegwerk's Ink Safety Portal is a further big step in these efforts, offering added value to our customers. Finally, our training consists of press room workshops and specific product safety trainings.

Due to our decentralized structure, we cover all regions with our local experts. This puts us in the convenient situation to provide short communication channels and fast support to our customers. Our worldwide presence also means having neither linguistic barriers nor constraints in terms of time difference. It also helps us to speak the language of our customers. Lastly and very importantly, our close collaboration with brand owners builds and spreads a product safety awareness. Learn more about our services and how we can support you in mastering your specific complexity!